JCH&L Working With United HealthCare on Provider Issue

Jefferson Community Health & Life is currently working with UnitedHealthCare on an issue which has resulted in patients receiving notice that Kensly Williams, PA-C, will no longer be covered under their plan as of July 31. Kensly has been a PA at JCH&L since 2020.

“We are working to determine what happened that resulted in UnitedHealthCare sending a letter to those who have seen Kensly. We are working with the company to get the situation straightened out,” said Ashley Norden, JCH&L Fairbury Clinic Administrator.

JCH&L is a participating provider with UnitedHealthCare and all providers at JCH&L are included.

“We were surprised by the information that stated Kensly would not be part of the network, and we are working to determine what happened and how to correct it,” Norden said.

Kensly is currently out of the office on maternity leave. Despite rumors the UnitedHealthCare letters may have sparked, she is scheduled to be back in the clinic to see patients in late July.